Shipping policy

Shipping Policy

Last updated: 15 October 2026

At Sophie's Pet Shop, we are proud to serve customers across the United States with reliable and efficient shipping.

1. General. We currently ship throughout the United States only. Delivery times may vary depending on your location.

2. Processing Time. Orders are typically processed within 1 to 2 business days (Monday to Friday), excluding weekends and public holidays. During peak seasons processing may take slightly longer; we will keep you informed of any delays.

3. Shipping Rates. Free Shipping: we offer free shipping on all orders, with no minimum purchase required.

4. Estimated Delivery Times. Processing 1 to 2 business days; transit 3 to 7 business days; total 4 to 9 business days. Order cut-off 11:00 PM (EST). Delivery times are estimates and may be affected by carrier delays or weather.

5. Tracking. Once your order has been dispatched, you will receive a tracking number by email.

6. Shipping Restrictions. We do not ship to PO Box addresses or restricted areas. Certain items may be subject to carrier restrictions.

7. Failed Delivery. In the event of failed delivery attempts, incorrect address information, or undelivered packages, orders may be returned to us. We will contact you to arrange a new shipment, which may incur additional cost.

8. Lost or Damaged Packages. If your package is lost or damaged in transit, contact us immediately at info@sophiepetshop.com and we will work with the carrier to resolve it.

9. Updates. We may update this policy to improve our service. The latest version is always on this page.

Store name: Sophie's Pet Shop
Company name: PET'S AMORE LLC
Company No: 6691648
EIN: 41-3425665
Company Address: 1600 Rockland Road, Wilmington, DE 19803, United States
Email: info@sophiepetshop.com

We aim to respond to your inquiries within 24 hours.

Customer Service Hours
Monday to Friday: 9am to 6pm (EST)
Saturday and Sunday: Closed