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Questions, answered
We ship to addresses within the United States. We do not ship to PO boxes.
Nothing. Shipping is free on every order, with no minimum.
Orders are processed within 1 to 2 business days (Monday to Friday) and arrive 3 to 7 business days after dispatch, so most orders arrive within 4 to 9 business days.
You receive a tracking link by email as soon as your order has been dispatched.
Yes. You have 30 days from delivery to request a return. The item needs to be unused and in its original packaging. Email info@sophiepetshop.com to start, and we will send you the instructions. Return shipping is paid by the customer, unless the item arrived faulty, damaged or wrong.
Email info@sophiepetshop.com with your order number and a photo, and we will make it right.
Once your return has been received and inspected, approved refunds go back to your original payment method within 10 business days.
Email info@sophiepetshop.com or call +1 302 469-4608 and we reply within 24 hours, Monday to Friday, 9am to 6pm (EST).
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- Free US shippingOn every order, no minimum
- 30-day returnsFrom the day it arrives